Safeguarding against Abuse and Neglect
HertsISS ensures that its workers are alert to the possibility of abuse and neglect and can take action to safeguard service users and/or other people if necessary. Abuse can take many forms – e.g. financial / physical / sexual / psychological / discriminatory / institutional, etc. If workers become aware of an incident of abuse or are concerned about the possibility of abuse, they will use their judgement to take any action that is immediately required to protect a service user. They will report the matter to the Manager straight away. The Manager will take responsibility for making sure a referral to the local multi-agency ‘Safeguarding Adults’ procedure is put in place.